Refund Policy
Refund Policy
If you wish to file a return request/RMA for an order, please send us a message through our contact form and provide as much information about the order as possible.
Please note, that a return request can only be made for orders up to 60 days past the delivery date. Once your claim has been received, we will communicate with our supplier to have the claim assessed. We are committed to getting all return claim inquiries assessed in a timely manner. You can typically expect our response to your claim within 5 days and a resolution in no more than 15 days.
The typical return process goes as followed:
- We send the supplier a request for an RMA/return.
- The request will then be assessed and if the claim is approved for return. We will provide you with a return address, along with an RA number to reference. Costs associated with returning the package will be your responsibility unless the supplier determines your claim is eligible for a free return label.
- You will then have 7 business days to send the package back to the return address provided for a refund. Please be sure to let us know once the order has been shipped and provide us with the tracking information. If you need more time to send the package back, please let us know.
- Credit for the RMA completed claim will only be issued once the supplier has confirmed they received the package and have issued a credit.
It is important to note that ALL returns are subject to approval by our supplier. If you have any questions or concerns, please do not hesitate to send us an email and ask.
Our Refund Policy is designed to provide our customers with a clear and straightforward process for returns and refunds. We understand that sometimes a product may not meet your expectations, which is why we offer a hassle-free return policy. If you are not satisfied with your purchase, you can request a refund within the stipulated time frame.
To initiate a refund, you will need to follow a few simple steps. First, contact our customer support team to inform them of your return request. They will guide you through the process and provide you with a return authorization number. Once you have received the authorization number, you will need to send the product back to us in its original packaging and condition.
Please note that the refund will be processed once we have received and inspected the returned item. The inspection is to ensure that the product is in its original state and has not been damaged or altered. Refunds will be issued to the original payment method used during the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
In certain cases, we may offer exchanges instead of refunds. If you prefer an exchange, please specify this when contacting our customer support team. We value your satisfaction and aim to make the refund process as smooth and convenient as possible. For more details on our Refund Policy, including any exceptions or conditions, please refer to the full policy document available on our website.