Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Doginoe. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
Our primary goal is to ensure all your orders get fulfilled as quickly as possible. Once an order has been placed, we will typically ship your order within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Doginoe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Welcome to our Shipping Policy page. Understanding our shipping process can help make your shopping experience smooth and stress-free. This comprehensive guide covers everything you need to know about our shipping procedures, including costs, delivery times, and more.
Our Shipping Policy is designed to offer you transparency and predictability when ordering. Whether you are placing your first order or are a returning customer, knowing what to expect in terms of shipping times, costs, and options is essential.
One of the key factors in our Shipping Policy is the variety of shipping options we offer. We understand that different customers have different needs, which is why we provide multiple shipping methods. Standard shipping is available for those who are not in a hurry, and typically takes between 3 to 7 business days. For those who need their items quicker, we offer expedited shipping which can deliver your order within 2 to 3 business days. We even have a same-day delivery option available in select areas.
Shipping costs are another critical aspect of our Shipping Policy. We strive to keep our shipping fees competitive and transparent. The cost of shipping is calculated based on the weight of the items and the delivery destination. For orders over a certain amount, we offer free standard shipping as a token of appreciation for choosing us.
International shipping is also part of our Shipping Policy. We ship to numerous countries around the world. However, international shipping might involve longer delivery times and higher shipping costs. Customs duties and taxes may be applicable depending on the destination country, and it is the customer's responsibility to settle these fees.
Additionally, our Shipping Policy includes information on handling and processing times. Once an order is received, it typically takes 1 to 2 business days for us to process and prepare it for shipping. During peak seasons or sales, processing times may be slightly longer. Once shipped, customers will receive a tracking number and can monitor the progress of their delivery through our website.
We also address potential issues in our Shipping Policy. In the rare event that your order is delayed, damaged, or lost in transit, we are committed to resolving these problems as quickly as possible. Customers are encouraged to contact our customer service team with any concerns or issues related to their shipment. We offer solutions such as replacements, refunds, or other appropriate measures to ensure customer satisfaction.
Our Shipping Policy further outlines the return shipping process. If for any reason you need to return an item, our return shipping policy makes it easy and straightforward. We provide a return label, and the cost of return shipping may be deducted from the refund if it is not covered by us.
In summary, our Shipping Policy aims to give you peace of mind. By providing detailed information on shipping methods, costs, delivery times, and handling potential issues, we aim to offer a seamless and positive shopping experience. We value your business and are committed to meeting your shipping needs efficiently and reliably.